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Individual Awards Category
Best Contact Centre Manager of the Year – Size 1 – 50 / In-house
Best Contact Centre Manager of the Year – Size 51 – 499 / In-house
Best Contact Centre Manager of the Year – Size 500 and Above / In-house
Best Contact Centre Manager of the Year – Size 1 – 50 / Outsourced
Best Contact Centre Manager of the Year – Size 51 – 499 / Outsourced
Best Contact Centre Manager of the Year – Size 500 and Above / Outsourced
Best Contact Centre Team Leader of the Year – Size 1 – 50 / In-house
Best Contact Centre Team Leader of the Year – Size 51 – 499 / In-house
Best Contact Centre Team Leader of the Year – Size 500 and Above / In-house
Best Contact Centre Team Leader of the Year – Size 1 – 50 / Outsourced
Best Contact Centre Team Leader of the Year – Size 51 – 499 / Outsourced
Best Contact Centre Team Leader of the Year – Size 500 and Above / Outsourced
Best Customer Service Professional of the Year
Best Contact Centre Trainer of the Year
Best Contact Centre Quality Manager of the Year
Best Contact Centre Data Scientist of the Year
Team Awards Category
Best Contact Centre Support Team Of The Year
Best Leadership Team of The Year
Change & Innovation Team of The Year
Best Learning & Development Team of The Year
Corporate Awards Category
Best Contact Centre Culture
Best Contact Centre of The Year
Best insourced Contact Centre of the year
Best Outsourced Contact Centre of the year
Best Social Media Contact Centre of the year
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